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FAQs

Why is my tracking number not working?

If your tracking number isn't providing the information you expected, it could be due to a delay in the tracking system's updates or an incorrect number. Wait a bit and try again later.

Why is my order status stuck at the same location?

Sometimes, orders can appear stuck at a location due to delays or temporary issues in the shipping process. However, if you're concerned about the delay, feel free to contact our customer support at support@basketbella.com, and we'll look into the situation and provide you with more information.

What should I do if my order is marked as "delivered" but I haven't received it?

If your order is marked as "delivered," but you haven't received it, there are a few steps you can take. First, check with your neighbors or anyone else who might have accepted the package. If you still can't locate your order, reach out to our customer support at support@basketbella.com, and we'll investigate and assist you in resolving the issue.

Why does my order have multiple tracking numbers?

Having multiple tracking numbers for one order is not uncommon, especially if your order is shipped in separate packages or from different locations. Each tracking number corresponds to a specific part of your order.

Free Shipping | 30 Day Returns

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Free Shipping | 30 Day Returns

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Free Shipping | 30 Day Returns

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Free Shipping | 30 Day Returns

🤍

Free Shipping | 30 Day Returns

🤍

Free Shipping | 30 Day Returns

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